Privacy Policy

At Gleeds ("we") are committed to protecting and respecting your privacy. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service.

This Privacy Policy (together with our terms of use  and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us.

If you use the Websites located at www.gleeds.com or www.gleeds.tv (collectively referred to as the "Websites"), you are consenting to the processing of your information by us in accordance with this Privacy Policy.

Company Information

Any personal information that you provide on the Websites is controlled by Janette Green on behalf of Gleeds Corporate Services Ltd.

Janette Green is a registered data controller with the Information Commissioner under reference: Z675981

Gleeds is a Private Partnership in England and Wales. Gleeds Corporate Services Ltd is registered in England and Wales under company number 03547158. Our registered office is at 95 New Cavendish Street, London W1W 6XF.

Collection of your personal information

In operating our Websites we may collect and process the following information about you:

1. Details of your visits to the Websites, including but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access;
2. Information that you provide by filling in forms on our Websites.
3. We may also ask you for information when you report a problem with our Websites;
4. Information provided to us when you contact us for any reason through our Websites or via one of our service centre operators or information collected by us through your emails or other communications with us;
5. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

When you provide personal information to us or we collect personal information from other sources, we will treat that information in accordance with this Privacy Policy.

How we use your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use personal information provided by you or gathered by us for the following purposes:

1. To provide products and services requested by you;
2. To recommend products and services that we believe will be of interest to you;
3. To provide information on our activities and those of our partner organisations, such as promotional materials and general updates relevant to you;
4. To carry out our obligations arising from any contracts entered into between you and us;
5. To notify you about changes to our Websites, products or services;
6. To process and respond to specific information you have requested (such as event invitations, publications, e-newsletters and press releases) and enquiries and complaints received from you;
7. To contextualise comments you have made and analyse the results of online and email consultations and surveys, as part of our ongoing research activities;
8. To generate anonymous statistics to help us improve the services we offer to you (these statistics will not include information that can identify you as an individual);
9. To pre-populate forms on our Websites requesting information you have already provided, for your convenience and ease-of-use;
10. To update our records;
11. To process payments;
12. For audit purposes;
13. To prevent or detect fraud;
14. To enable third parties to carry out any of the purposes above on our behalf.

Storing your personal information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy. All information that is provided to us is stored on our secure servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information sent to us electronically and transmission of such information is therefore entirely at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Disclosing your information

We may share your personal information with third parties in the following ways:

1. We sometimes use agents and service providers to process personal information on our behalf. For example, we use third parties to send postal mail, to process credit card payments and to maintain our Websites. Where we use agents and service providers to process your personal information, we will ensure that they have adequate security measures in place to safeguard your personal information.
2. We will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings.
3. We may give information we hold about you to third parties as part of the process of selling one or more of our businesses.
4. We will not pass your information to third parties for marketing purposes if you have indicated that you do not want us to do this at the point where you submit your information on a Website.
5. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. Please find here a full list of group companies. Information disclosed to our group companies will be used for the purposes described within the How we use your information section above

Your Rights

You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your information) if we intend to use your information for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us by post at Gleeds, 95 New Cavendish Street, London, W1W 6XF or by email at corporate.comms@gleeds.co.uk

Our Websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Access to information

You have the right to request a copy of the personal information we hold about you and to access that information and require it to be corrected if it is inaccurate. We will ask for confirmation of identity before we disclose any personal information and may charge a £10 administration fee to process the request.

Updates

We may update this Privacy Policy from time to time. Please ensure that you check the Privacy Policy regularly for updates.

Keeping our records accurate

We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied to us, you may do so at any time by contacting us directly or where this facility is offered through our Websites.

Contacting Us

If you have any questions, comments or requests about this Privacy Policy please contact:

Corporate Communications Department
Gleeds
95 New Cavendish Street
London
W1W 6XF
United Kingdom

Email: corporate.comms@gleeds.co.uk